Support

Most answers are below. If yours isn't, email and a real person will reply, usually within two days.

Contact

Email support
33.savings-voyager@icloud.com
Include your iOS version, whether you're the owner or the sitter, and what you were trying to do.

Found a bug? The same address works. Screenshots help, but please blur any codes or phone numbers first. If Leashnote has been useful, a review on the App Store helps other pet owners find it.

Sharing with your sitter

How do I send a guide to my sitter?

Open the guide and tap Send to your sitter. Leashnote creates a private iCloud link and a QR code. Send the link by Messages or let your sitter scan the code at handoff. You need to be signed in to iCloud in the Settings app. The owner's guide walks through it.

What does my sitter need?

An iPhone or iPad on iOS 17 or later with Leashnote installed, which is free for sitters, and an iCloud account. When they open your link, the guide appears under You're sitting for. There's a page for sitters you can send them.

My sitter doesn't have an iPhone.

Tap Send as PDF. You'll get a printable guide with a checklist for each day and a vet authorization letter to sign. Send it by Mail, Messages, or AirDrop, or print it. Leashnote asks whether to include your door and alarm codes. Leaving them out is safer, because a PDF can't be taken back once it's sent.

I changed the guide. Does my sitter see it?

After you edit a shared guide, a banner appears. Tap Update sitter's guide to send the changes. Updating an already-shared guide is always free.

My sitter says the link doesn't work.

Three common causes. The link has locked because the number of people you named as sitters have already opened it: tap Unlock to let someone else in on the share sheet. Your sitter isn't signed in to iCloud on that device. Or the link is from an old TestFlight build and no longer exists: Leashnote will tell you, and making a new link is free.

Can I share one guide with two people?

Yes. Name both sitters when you create the trip, and the link stays open until both have joined. Naming more than one sitter is part of Leashnote Plus.

How do I stop sharing?

Open the guide, tap the QR code or link button, and choose Stop sharing. The sitter loses access right away, and their check-ins and photos are deleted from iCloud. The guide disappears from their app the next time it connects.

How are my door and alarm codes protected?

On the sitter's guide, codes stay hidden until they tap to show them, and only appear from the day before your trip until it ends. They're hidden again after a screenshot and during screen recording. No app can stop someone from writing a code down, though, so change your door and alarm codes after each sit. Most smart locks let you create a temporary code just for your sitter.

Check-ins and notifications

I'm not getting check-in notifications.

Make sure notifications are on for Leashnote in the Settings app, and that you're signed in to iCloud. Check-ins also appear whenever you open the guide, and Leashnote checks in the background as a backup. Low Power Mode and Focus modes can delay them.

What does the owner see from the sitter?

Only what the sitter sends: check-ins with photos and notes, and doses marked Given. Both notify the owner, and the app says so before you send. Checking off other tasks stays on the sitter's phone. Leashnote doesn't track the sitter's location, and photos are sent without location data.

How do sitter reminders work?

On the sitter's guide, tap the bell. Their iPhone will remind them of each meal, medication, and walk for the rest of the stay. Tap the bell again to turn them off. iOS allows a limited number of pending reminders, so very long stays with many tasks are scheduled a stretch at a time and topped up when the app opens.

What's the daily recap?

One notification at the end of each day of a shared trip with the day's check-ins, tasks done, doses, and the latest note. Turn it on in Settings and pick a time. It's part of Leashnote Plus.

The widget says "Unlock".

The Home Screen widget shows today's check-ins with Leashnote Plus. Without it, it shows a prompt to unlock. The sitter's Lock Screen Live Activity also needs the owner to have Plus, and Live Activities turned on for Leashnote in the Settings app.

PDF and printing

What's in the PDF?

Never rules up front, each pet with photo and routine, a checkbox list for every day of the trip, the emergency card, house info, and a signable vet authorization letter with your spending limit and microchip numbers.

How do I print it?

Tap Send as PDF, then choose Print from the share sheet. Or send it to a Mac and print from there.

Can I add a cover page or photos?

Yes, with the Custom PDF option in Leashnote Plus. Pick a colour and whether to include pet photos, then tap Preview & share the PDF.

Leashnote Plus

What does Leashnote Plus include?

A one-time $4.99 purchase that unlocks unlimited iCloud sharing, multiple sitters, the trip schedule, medication tracker, reusable templates, daily recap, custom PDF, Live Activity and widget, and dark mode. Your first shared guide is free without it. See the full comparison.

I bought Plus but it's not showing.

Open Settings in Leashnote and tap Restore purchase, signed in with the Apple Account you bought it with. Plus works with Family Sharing.

Can I get a refund?

Refunds are handled by Apple. Visit reportaproblem.apple.com to request one.

Your data

Where is my data stored?

Your guides are stored on your device. Shared guides and check-ins are in your own iCloud account. My Pets is backed up to a private area of your iCloud. Leashnote has no servers and can't see any of it. See the privacy policy.

Do my guides sync to my other devices?

Not yet. Trips you write live on the device you wrote them on. Your pets are backed up to iCloud and come back on a new iPhone, and shared copies are in iCloud, but unshared trips don't sync between your own devices.

How do I delete everything?

Delete each guide in the app, which also stops any sharing, then delete the app. To remove the My Pets backup from iCloud, open the Settings app, tap your name, then iCloud, then Manage Account Storage, and remove Leashnote's data.

Does Leashnote use my location, contacts, or photo library?

No, no, and no. Photos are chosen with the system picker, which hands over only the pictures you select. Calendar access is write-only and only requested when you tap Add to Calendar.

Troubleshooting

"Not signed in" under iCloud in Settings.

Open the Settings app, sign in at the top with your Apple Account, and make sure iCloud Drive is on. Then return to Leashnote. Sharing and the pet backup need this; writing guides and PDFs don't.

The first link is taking a long time.

Creating the first share can take several seconds while iCloud sets up the private area for the guide. On a slow connection it can take longer. If it fails, the error appears on the link sheet and you can try again.

The Translate banner doesn't appear for my sitter.

On-device translation needs iOS 18 or later, and the guide has to contain enough of your own writing to detect the language. The first translation into a new language may ask to download a language pack from Apple.

I can't swipe to delete.

Swipe actions on trip cards need iOS 27. On earlier versions, press and hold a card to get the same menu.

Something else is wrong.

Email 33.savings-voyager@icloud.com with your iOS version, device, and the steps that led to the problem. If the app crashed, a screenshot of the error or a note about what you tapped last is very helpful.